Citizens Advice Bureau

Telephone: 0344 477 0808

Rochford and Rayleigh Citizens Advice Bureau opening times and contact details:

Opening Hours for initial assessments:

Rochford Office:
Back Lane, Rochford, SS4 1AY

Tuesday 10am - 2pm
Thursday 10am - 2pm

Rayleigh Office
Civic Suite, Hockley Road, Rayleigh, SS6 8EB

Monday 10am - 2pm    •    Thursday 10am - 2pm    •    Friday 10am - 2pm

On arrival you will be booked in by a Receptionist and receive a short initial interview. We will then determine the best way we can help you further. This allows us to provide a more efficient service to you, thus resolving issues as soon as possible.

If an appointment is required, pre-booked times may also be available outside the above hours.

We offer free, confidential, independant and impartial advice on benefits, debt, housing, employment, relationships and family, legal matters, cosumer goods and services, education, immigration, utilities and communications etc.

There is now a new telephone number 0344 477 0808 (Mon-Fri 10am-4pm).

Calls to Rochford & Rayleigh Citizens Advice Bureau are now cheaper and it's easier for residents to get advice from ourselves by telephone.

From 3rd November 2014 we joined with Citizens Advice Adviceline. Calls will be to a 0300 number charged at local landline rates. Calls will be answered locally but if no local operator an overflow system will operate enabling calls to be answered by an assessor at the national call centre. Clients needing further help will be referred on to us for full advice. Clients will have a numbered place in the queue, so they can decide whether to wait or try again later.

Calls to the current number will be transferred to the new number whilst we publicise this. Publicity will begin now the new number is live. Our websites have been amended to reflect the change. Email advice is also available see

Charity Reg number 1082949.