Gas Incidents



SMELL GAS?  CALL 0800 111 999 - open 24hrs 

Occasionally Cadent are called to deal with a major incident involving a problem with one of their assets. They define a major incident as something that affects a significant number of households. When there is a live incident they will publish information around that specification incident on the Cadent website.  Further details can be be found here on Cadent's website which gives advice on next steps, the do's and dont's if you smell gas or suspect a leak.  Information regarding CO and all other safety aspects and advice can be found on their website.  You can also find Cadent on Twitter and Facebook.

A gas incident can come in one of two types:

Water ingress – Where water has got into the gas supply, normally via a burst water main causing damage to pipes and possibly appliances.

Loss of supply for reasons other than water ingress, which could be due to failure or an accident involving their gas equipment.

Below is some general gas safety advice:

General gas safety advice:
• Do not smoke or light matches
• Do not turn electrical switches on or off
• Open doors and windows
• Turn off the meter at the control handle unless the meter is in the cellar
• Call the Cadent Gas Emergency line on 0800 111 999

Carbon Monoxide (CO) advice:
• Just like a car, you must has your gas appliances serviced on a yearly basis by a Gas Safe registered engineer.
• Don’t leave your personal safety in the hands of someone else; speak to your landlord to make sure the boiler is serviced and ask for a copy of the safety certificate to prove it.
• Home owners make sure you receive the safety certificate.

Signs of a faulty boiler include:
• Soot around the appliance
• A yellow/orange weak flame (instead of blue)
• A pilot light which blows out easily

Symptoms of CO poisoning include:
• Nausea
• Light –headedness
• Headaches
• Shortness of breath
• Dizziness
• Sleepiness

Bogus callers:
• Put the chain on your door
• Ask to see an engineer’s ID card
• There is number at the back of the card if you need to check who they are
• Ask a neighbour to help if you are not sure
• Do not let them in if you are not happy with their answers
• You should always know if a National Grid engineer is coming to your home, you will have called us out or we will have notified you in advance